24SEVEN HOME HEALTHCARE
YOUR VERY OWN TRUE PARTNER
In today’s world, maintaining good health is a proactive approach to handle life’s challenges more effectively. Home healthcare services facilitate continuity of care from healthcare providers for individuals with chronic conditions which allows for better coordination and monitoring of health. This personalised approach reduces hospital readmissions and promotes faster recovery. 24Seven Home Healthcare arranges for a wide range of services that provide comprehensive and individualised care to patients within the familiar and comforting surroundings of their homes.
As an essential element of the healthcare system, 24Seven Home Healthcare has contributed to patient comfort, cost-effectiveness and improved outcomes. With the intention of acquiring in-depth understanding of the ins and outs of affordable and result-driven professional care, we connected with the dual strategic pillars, Dr. Ankit Srivastava, Chief Operating Officer and Dr. Mahesh Giri, Founder and Director, 24Seven Home Healthcare.
Setting the Bar High
Aiming to be the first-choice home healthcare provider in India, 24Seven Home Healthcare delivers exceptional services that defines their company’s uniqueness contributing to patient health and happiness. The organisation employs a team of qualified healthcare professionals to provide personalised care and support services that cater to patients with serious illnesses or those requiring end-of-life care through palliative and hospice services. 24seven also works closely with patients’ primary care physicians and specialists, communicating and gathering regular updates on patient progress to ensure seamless coordination of care. Their skilled medical assistance grants patient families the flexibility to maintain their daily routines and supervise the treatment in the comfort and privacy of their own homes.
24Seven Home Healthcare distinguishes itself from others with their patient-centred approach which is promoted by a team of highly skilled and experienced healthcare professionals, including registered nurses and doctors, therapists, and other specialists. By fostering collaboration among healthcare providers and adhering to strict protocols and regulations, they maintain a strong commitment to quality and safety standards. As their name suggests, 24Seven Home Healthcare offers round-the-clock availability including emergency doctor visits when needed promoting peace of mind for both patients and their families. This comprehensive care under one roof involving family in the care process allows for seamless coordination and improves overall patient outcomes throughout their healthcare journey.
The Ultimate Care Plan
Caring is a value in and of itself. Even small acts of care can make one feel valued which leads to stress management and lowers risk of illness. 24Seven makes care its prime concern and so it follows a systematic process to ensure that each care plan is tailored to the individual needs, preferences and goals of the patient. A thorough initial assessment on the patient is conducted to gather comprehensive information before formulating specific interventions and services that form the outline of individualised treatment plans. The care team collaboration is just as important as an effective care plan, therefore 24seven ensures that all members of the care team are aware of the plan and can communicate their expertise and insights to meet desired outcomes.
The success of a refined care plan falls into the hands of a highly qualified and experienced healthcare team. Consistency and reliable care are the key strategies of 24seven and so they assign candidates with thorough verification of credentials and qualifications. The specific qualifications may vary based on the level of care required and the regulatory requirements. Additionally, the organisation provides comprehensive training programs to equip them with the necessary skills, knowledge and competencies to deliver quality care. They also facilitate regular team meetings, changes in the care plan and any updates or concerns which ensures that all team members are informed and aligned, thus fostering a positive and comfortable patient-caregiver relationship.
Confidentiality Measures and Policies
Safeguarding patient identity and confidentiality is 24seven’s top priority and requires all its staff members to receive training and sign confidentiality agreements. It outlines the importance of maintaining patient privacy and security and the consequences of breaching confidentiality. Their policies and procedures recognize potential risks and securely handle storage of patient records restricting all unauthorised access thus maintaining the highest standards of data protection. The organisation also utilises secure channels and conducts regular audits and assessments to help identify any vulnerabilities or areas for improvement.
24Seven Home Healthcare recognizes the importance of collaboration with healthcare professionals, including doctors, RWAs (Resident Welfare Associations), hospitals, clinics, medical tourism providers to ensure comprehensive and coordinated care for their patients. A service comes to fruition only with effective and open communication. Therefore, it follows policies that emphasise the importance of clear and transparent communication that helps them build trust and promote collaboration. Their communication policy includes regular updates with clear explanations of all aspects of care along with legal and ethical guidelines that maintain strict patient confidentiality and privacy standards. The organisation also follows transparency with patients throughout the billing process clearly outlining the services rendered and associated costs.
24seven’s feedback and complaint resolution policy welcomes feedback from patients and their families and has a process in place to address complaints or concerns. Their clear and accurate documentation of communication facilitates coordination among the care team and also promotes informed decision-making of patients and their families when developing and implementing the care plan. Additionally, 24Seven has established protocols and procedures to handle emergencies or unexpected situations with utmost care and efficiency under their emergency response and crisis management team.
Knowing the Twin Pillars
A highly accomplished and experience-driven Dr. Ankit Srivastava holds a Bachelor of Dental Surgery degree from Manipal College of Dental Sciences, Karnataka. Complementing his clinical expertise, to gain a comprehensive understanding of the management and operational aspects of healthcare organisations, he pursued a Master’s degree in Hospital Administration from Symbiosis International University, Pune. His passion for improving healthcare delivery propelled his rise as the Chief Operating Officer (COO) of a leading home healthcare company, 24Seven Home Healthcare Services Pvt. Ltd., for the past 4 years. Spearheading numerous initiatives, he has held diverse positions accumulating over seven years of experience in various healthcare sectors, providing him with a well-rounded perspective on the industry. His exceptional leadership skills and strategic acumen in navigating complex challenges blends with his deep understanding of the healthcare landscape, earning him recognition within the industry.
With over 10 years of experience, distinguished and accomplished healthcare professional, Dr. Mahesh Giri, currently serves as the Founder and Director of 24Seven Home Healthcare Services Pvt. Ltd. He holds a Bachelor of Medicine and Bachelor of Surgery (M.B.B.S) degree from a renowned medical institution and brings a wealth of knowledge and expertise to his role. Specialised in oncology, he has worked as a dedicated medical officer in both private and government hospitals for over a decade. He is admired for his ability to effectively communicate complex medical information and his expertise extends beyond clinical practice. Beyond his professional commitments, Dr. Giri is deeply passionate about raising awareness and promoting cancer prevention and actively participates in community programs empowering individuals with knowledge about early detection and lifestyle modifications. His knowledge of the latest advancements and unwavering commitment to delivering compassionate care has played a pivotal role in shaping the organisation’s strategic direction
