Digital Banking For A Better Tomorrow
Digital Banking is part of the broader context for the move to online banking, where banking services are delivered over the internet. The shift from traditional to digital banking has been gradual and remains ongoing, and is constituted by differing degrees of banking service digitization. Digital banking involves high levels of process automation and web-based services and may include APIs enabling cross-institutional service composition to deliver banking products and provide transactions. It provides the ability for users to access financial data through desktop, mobile, and ATM services. A digital bank represents a virtual process that includes online banking and beyond. As an end-to-end platform, digital banking must enclose the front end that consumers see, the back end that bankers see through their servers and admin control panels. Ultimately, a digital bank should facilitate all functional levels of banking on all service delivery platforms. In other words, it should have all the same functions as a head office, branch office, online service, bank cards, ATM, and point of sale machines.
The reason digital banking is more than just a mobile or online platform and convenient is that it includes middleware solutions. Middleware is software that bridges operating systems or databases with other applications. Financial industry departments such as risk management, product development, and marketing must also be included in the middle and back end to truly be considered a completely digital bank. Financial institutions must be at the forefront of the latest technology to ensure security and compliance with government regulations.
What Makes Digital Banking A Convenient And A Good Step
Advancing to a more technologically sophisticated way of doing things, it goes without saying that the benefits long outweigh the costs. Similarly, digital banking as a technological by-product aims to make life easier for the customers of a bank. Digital banking enables consumers to perform banking functions from the comfort of their homes, be it an elderly person who is tired of waiting in lines or a working-class professional who is caught up with work, or a regular person who does not want to visit the bank’s branch to run a single errand. It also makes life easy and convenient. Digital Banking allows a person to check his bank account or carry out any banking work at home with 24*7 availability of access to banking functions. Banking has become paperless with the development of digital banking which also helps the ecosystem. Digital banking allows a user to set up automatic payments for regular utility bills such as electricity, gas, phone, and credit cards. The customer no longer has to make a conscious effort of remembering the due dates. The customer can opt for alerts on upcoming payments and outstanding dues. Digital Banking has also helped a lot of innovations to grow and become successful. Online shopping has become a cakewalk with payment channels becoming well-integrated with the online shopping portals. Internet banking has significantly contributed to online payments. Digital banking extending services to rural areas is seemingly a step toward holistic development. With smartphones at affordable prices and internet access in remote areas, the rural population can make the most out of digital banking services. With the help of digital banking, a user can report and block misplaced credit cards at the click of a button. This benefit greatly strengthens the privacy and security available to a bank’s customer. By promoting a cashless society, digital banking restricts and prevents the circulation of black money as the Government can keep a track of fund movements. In the long run, digital banking is expected to lower the minting demands of a currency.
Digital Banking Is The Future
It is safe to say that digital banking is the future with all the technologies and other facilities advancing. Digital marketing aims at making life very convenient and also makes people tech-savvy. There is no necessity for one to carry cash with them, all the payments can be made online. It will be some time before physical branch banking can be replaced fully with digital banking. Customers prefer human interaction for important decisions like taking a loan or negotiating the terms for it. However, digital banking is proving to be handy for recurring banking essential functions. With time being a crucial factor for customers, as well as services, the digitally savvy customer will always look for personalized and seamless digital services provided at their time. This change has been represented in the finance sector by customers embracing digital services, including many who previously had never completed financial transactions online. Currently, millions are banking without walking into a physical location, and that trend is unlikely to change. It’s often quoted that necessity is the mother of invention. In many ways, this pandemic has proved necessity is also the mother of adoption. Soon, the most successful banks will rely less on traditional services and revenue streams. They’ll depend more on the ability to see customers’ financial needs from end-to-end and to meet those needs in a connected, seamless and frictionless way.
Leave a Reply