Digitizing Occupational Health to build Healthier and Happier India Inc.
mHealth, short for mobile health, is a rapidly growing sector in India’s healthcare industry. It involves the use of mobile devices and wireless technology to provide healthcare services, including disease diagnosis, treatment, and monitoring, among other services. Several mHealth companies have emerged in India over the past few years, offering innovative solutions to address the country’s healthcare challenges.
One such company is HealthMobis, which has gained prominence for its unique approach to healthcare delivery. And what sets HealthMobis apart from other mHealth companies is its focus on providing affordable healthcare services to underserved communities. Where the company aims to bridge the gap between patients and healthcare providers.
To get a better understanding of what HealthMobis really stands for, and what it looks forward to achieving in the years to come, we interviewed Jishnu Saurabh, the CEO of HealthMobis.
- How did you end up at starting a m-health facility?
During my involvement in a project with a U.S. based multinational healthcare company to develop an automated peritoneal dialysis system, I was introduced to the concept of remote patient management. The idea of a system that could provide patients with convenience, save time and efforts, and improve healthcare delivery efficiencies due to reduced manual input of patient and clinic data, fascinated me. I was amazed that healthcare providers could adjust their patients’ home therapy prescription remotely without requiring them to travel to the clinic. This led me to believe that healthcare, which is crucial to our well-being, should be as convenient as the everyday services we receive, such as food delivery and online entertainment. My next project was to develop a pocket-sized point of care diagnostic device that could utilize smart sensors and controllers to measure numerous biomarkers. This experience confirmed my belief that smart medical devices can revolutionize the healthcare industry.
During the COVID-19 pandemic, my grandfather, who is a retired IAS officer and an active social activist, expressed his sorrow that many families were suffering because sole breadwinners were losing their income streams or, in the worst-case scenario, their lives. He wanted to do something to make a positive change in the healthcare sector but didn’t know how to proceed. One day, he learned that I was working in the healthcare field, and he suggested that we utilize smart medical devices to deliver healthcare to employees who are the sole breadwinners in their families. This would protect the entire family, and a healthy workforce is essential for sustainable development. This conversation led to the birth of HealthMobis, which aims to democratize healthcare through technology.
Our vision is to create a connected healthcare system that promotes good health and well-being, driven by data. Our mission is to modernize healthcare by providing an effective and efficient health management and monitoring system. We plan to deploy this model in factories and industries generally residing in the outskirts of cities and rural settings where healthcare is inaccessible and lacks quality care.
- How different is HealthMobis when compared to other brands?
While other companies in the m-health industry are concentrating on telemedicine, healthcare provider aggregation, and utilizing mobile technologies for e-commerce applications in healthcare, our focus is on health management and monitoring. We aim to bring structure into healthcare with our tech platform, and gamify healthcare to improve patient outcomes and enhance the user experience. Our digital health platform motivates and encourages users to adopt a healthy lifestyle and support each other in maintaining good health and well-being. We leverage smart medical devices to generate instant results and monitor user health parameters. Our goal is to create an ecosystem of healthcare that interfaces between software and hardware products and collaborates with various stakeholders in the healthcare system.
- How advanced is the IT-infrastructure of your organization?
Our company has a team of data scientists and A.I engineers continuously striving to build precise algorithms to predict the health outcomes of employees and facilitate early detection of diseases. Our system is built to integrate multifaceted APIs and is also compatible for Internet of Medical Things (IoMT) . We also have UI/UX experts dedicated to creating a user-friendly platform that is easy to navigate. We hold regular design thinking sessions and use simple and intuitive symbols on our platform to ensure ease of comprehension. We have developed a well-defined user flow and design language to make our platform intuitive for users.
Moreover, we have implemented several security measures to ensure the safety of our application and its resources. These include secure authentication and authorization mechanisms, AES 256-encryption for sensitive data, input validation, error handling and logging, role-based access control, secure configuration, secure coding practices, and regular security testing. With these measures in place, we aim to prevent unauthorized access and protect our users’ sensitive data.
- How is HealthMobis instilling a sense of security and trust among the general public about mHealth?
HealthMobis as a company is actively working towards instilling a sense of trust and security in its users. We do this by implementing various security measures such as encryption, authentication and authorization mechanisms, secure coding practices, and regular security testing. HealthMobis also ensures that their application is securely configured and implements role-based access control to limit access to sensitive areas of the application. By prioritizing the security of their application, HealthMobis is contributing towards building a more trustworthy and secure mHealth industry.
- How is customer feedback converted into customer satisfaction?
We conduct market research and surveys to understand user needs and issues with current systems. We implement user feedback into our platform and regularly seek suggestions to improve user health outcomes. Our user satisfaction is measured through word of mouth and various metrics such as NPS, CSS, CES, CSAT, CHS, CCR, and customer reviews.
- How do you see the mHealth Industry evolving in the future?
I foresee healthcare moving towards a data-driven system with advanced health monitoring capable of predicting outcomes, leading to a shift towards proactive health management. Medical device advancements, particularly in point-of-care diagnostics and AI-powered cancer detection, are on the rise. Additionally, a market for non-invasive cardiovascular diagnostic devices is emerging, and precision medicine and advanced drug therapeutics are becoming more prevalent. All these interventions would assist humans in taking control of their health instead of health taking over them. Overall, I am optimistic about the future of healthcare, and I believe m-Health will play a vital role in the evolution of mankind.
Jishnu Saurabh – CEO
Jishnu Saurabh has a diverse academic background, holding a B.E (Hons) degree from the University of New South Wales and an MBA from Quantic School of Business. He has gained professional experience as a Project Trainee at Mercedes Benz Research & Development in Pune, a Graduate Engineer at Commercial Vehicle Group (CVG) in Sydney, and a Design Engineer at Tata Elxsi Design Studio in Bangalore. Additionally, he was the former Co-founder & CEO at EventBeep in Pune. Currently, Jishnu is the Founder and CEO of HealthMobis, where he is building an intelligent health management and monitoring platform. He is also the R&D Director at Sine Technologies, where he is developing a smart fitness product, and the Founding Member at Quantic Entrepreneurs, where he heads the HealthTech division.